In the event that your order does not work out as expected, have no fear. We are here to help make this process as smooth as possible. Here are some things to keep in mind:

-Returns can be made up to 14 days after receiving your order for online orders and 7 days for in-store and local pickup orders

-Sale items, Hijabs, Books and Accessories are final sale and will not be accepted as a return.

-Hijab House items and International Orders are not eligible for returns

-Items being returned must be in the same, new condition that they were received, with all tags attached. Items must not be visibly worn or washed. Items that have a scent (perfume, body odor) or have any stains/holes will not be accepted for return. 

 

-Hanora Fashion strives to provide quality items to its customers. If you believe you have received a defected item, please contact us within 14 days for online orders and 7 days for in-store and local pickup orders and we will surely resolve the issue. 

- A refund will be issued to the customer upon receiving the item and an email will be sent once we've issued the refund.

-Refunds will be issued 1-5 days after receiving and processing the return.

-We do not offer exchanges. 

-The customer must pay to have the item shipped back to us, using whichever carrier they choose (USPS, FEDEX, UPS, DHL ,etc). 

-Please send us an email with your order number and reason for return. 

The address for returning items is listed below:

 

Hanora Fashion Inc.

Order# ___________                    

4301 14th St suite 200

Plano, TX 75074

 

Hanora Fashion is not responsible for any lost, stolen, or damaged packages that are sent in to be returned. If you are having issues with your package, please contact your shipping carrier.